This Privacy Policy explains how BetPortal, operated by CREDARA GROUP LTD, collects, uses, stores, and protects your personal information when you use our web platform. These practices apply fully to players residing in the United Kingdom. Please read this page carefully so you understand how your data is handled and what rights you hold.

What We Collect and Why

When you create an account with us, we collect information such as your full name, date of birth, email address, and chosen payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under applicable licensing and anti-money laundering requirements. During transaction processing, we may also collect billing details and records of your financial activity on the platform. We do not collect more than is reasonably required to operate your account safely and in compliance with regulatory standards.

We also gather technical data during your sessions on our web platform. This includes your IP address, browser type, device identifiers, and session activity logs. This information helps us maintain the security and stability of the platform, detect unusual or potentially fraudulent behaviour, and ensure the site functions correctly across different browsers and devices. Cookies are used to manage your session state and remember preferences you have set. You may adjust cookie settings through your browser, though doing so may affect certain aspects of platform functionality.

How We Protect and Share Your Data

Your personal data is protected using 256-bit SSL encryption during transmission. Once stored, it is held on secure servers with access restricted to authorised personnel only. Internal access to personal data is limited on a strict need-to-know basis, and staff who handle such data are bound by confidentiality obligations.

We share your data with third parties only in limited and necessary circumstances. Payment gateways require transaction details to process your deposits and withdrawals. Identity verification services may receive documentation you submit to confirm your identity. Where required by law or by our licensing authority, the Anjouan Gaming Authority, we may also disclose relevant data to regulatory bodies. We do not sell your personal information to any third party, nor do we share it for marketing purposes without your explicit consent.

You have the right to request access to the personal data we hold about you, to ask us to correct inaccurate information, or to request the removal of your account data where there is no legal obligation for us to retain it. To exercise any of these rights, please contact us through the support channels available on our website. We will respond to such requests within a reasonable timeframe and in accordance with applicable data protection obligations.

Following account closure or a period of inactivity, we retain your data for as long as is required under our regulatory and legal obligations. Once that retention period has elapsed and there are no outstanding matters relating to your account, your personal data will be securely deleted or anonymised.

If we make material changes to this Privacy Policy, we will notify you through a notice on our web platform or by email to the address registered on your account. Continued use of the platform following such notification constitutes your acknowledgement of the updated policy. We encourage you to review this page periodically to stay informed of how we handle your data.