BetPortal is operated by CREDARA GROUP LTD and was launched in 2024. We hold a licence issued by the Anjouan Gaming Authority (licence number ALSI-202601040-FI2), which sets the regulatory framework within which we operate. That licence comes with obligations — around fair play, responsible conduct, and financial accountability — and we take those obligations seriously as the foundation of how we run the site.

We built BetPortal with UK players in mind. That shapes decisions at every level, from the payment methods we support to the way the platform behaves on a mobile browser. We are not trying to be everything to everyone; we are trying to get the fundamentals right for players who want a straightforward, reliable place to play.

How we handle your money

Player balances are kept separate from our operational funds. This is not a detail we treat lightly. When you deposit, that money is yours — it is not used to cover our running costs or any other business purpose. Withdrawals are processed within 24 to 48 hours, and the minimum withdrawal amount is £20, the same threshold as our minimum deposit. We think consistency there matters. The payment routes we list — including cards, e-wallets, bank transfer, and cryptocurrency options — are chosen because they are established, verifiable, and appropriate for the players we serve.

Safer gambling is built into how the platform works

We do not treat safer gambling as a box to tick. The tools available to you — deposit limits, session controls, self-exclusion — are part of the platform's structure, not an afterthought. If you need to step back or set a boundary, those options are accessible without friction. We also monitor account behaviour for patterns that might indicate a problem, and we act on what we see rather than waiting to be asked.

BetPortal is intended for adults who are gambling for entertainment. If that stops being the case for you, we want to make it easy to get help or take a break. The Anjouan Gaming Authority holds us accountable for maintaining these standards, and we expect to be held to them.

When something goes wrong — a technical fault, a disputed transaction, a question about how a promotion was applied — we expect ourselves to respond clearly and without delay. Our support team handles queries in English, and we aim to resolve issues at the first point of contact where that is possible. If a complaint needs to go further, we have a process for that, and we follow it.

We are a relatively new operator, and we know that trust is built over time through consistent conduct rather than through what we say about ourselves. We will keep working to earn it.